Welcome to shyglow.shop. To safeguard your interests during your shopping experience, we have established the following Refund Policy.

I. About Us
shyglow.shop is an online retail website dedicated to providing floor lamps and small home furnishings to households across the United States. Due to sustained operating losses, the company has decided to conduct a liquidation sale of its existing inventory at a loss. All items are being sold at clearance prices; inventory is limited and available only while supplies last. Even during this liquidation period, we remain committed to providing our customers with professional and reliable refund services.

II. Order Processing and Shipping
Order Processing Time: Orders are processed on the same day they are placed.
Shipping Time: Approximately 2 business days within the United States.
Please ensure that your order information—including the shipping address, contact details, and payment information—is complete and accurate to facilitate smooth delivery and potential return procedures.

III. Return Terms
Return Period: You may request a return within 30 days from the date of receipt.
Return Conditions:
The item and its original packaging must remain intact and in resalable condition.
The item must not be damaged or have been used.
Return Address: Please ship returned items to the following address: 7063 Fauna St, Houston, TX 77061.

IV. Refund Process
Once a customer submits a return request and ships the item back to us, we will process the refund after receiving the item and verifying that it is intact and undamaged.
Refund Processing Time: Refunds are typically credited back to the original payment account within 3 business days.
Refunds are applicable only to orders that meet the specified return conditions.

V. Special Notes
Items sold during the clearance sale are available in limited quantities and will be sold only while supplies last.
Returns and refunds apply only to items that meet the requirements outlined in these terms.
In cases where an item’s outer packaging sustains minor damage during shipping—provided that the item itself remains functional and undamaged—returns and refunds will be processed in accordance with this return policy.